Frequently Asked Questions

Frequently Asked Questions

πŸ“¦ Delivery

How long does order processing take?

All orders are processed within 1–2 business days after payment confirmation.

How long does delivery take?

Delivery usually takes between 7 and 14 business days depending on availability and the warehouse from which the product is shipped.

Where are the products shipped from?

We work with warehouses in the European Union and the USA. The product is shipped from the nearest available warehouse, depending on stock.

Will I receive a tracking number?

Yes. After shipping, you will receive an email with a tracking number, which you can use to monitor the status of your shipment.

πŸ’³ Payment

What payment methods do you accept?

We accept payments by credit cards (Visa, Mastercard) and other secure electronic methods available at checkout.

Is the payment secure?

Yes. All payments are processed through secure and certified payment systems.

πŸ”„ Returns and Exchanges

Can I return a product?

Yes. You have the right to return within 14 days after receiving your order, provided that the product is in its original condition and without signs of use.

How do I request a return?

Contact us through the "Contact" page or by email, providing your order number. We will assist you with the return instructions.

When will I receive a refund?

After receiving and inspecting the returned product, the amount will be refunded using the same payment method.

πŸ›ƒ Customs Fees

Are customs fees applicable?

For deliveries from a warehouse in the USA, customs fees may occasionally be charged according to local legislation.

If such a situation arises, please send us a document from the courier regarding the charged fee. After verification, the amount will be refunded by us.

πŸ“ Sizes

How do I choose the right size?

A size chart is available for each product. We recommend comparing your measurements with those listed in the product description.

If you are unsure, you can contact us for assistance.

πŸ“© Contact

How can I get in touch with you?

You can write to us through the "Contact" page on the website. We respond within 24–48 hours on business days.

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